DevOps Engineer – Mid Level

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deploy and set up cloud-based infrastructure, and install the Imagen software solution for client projects.

• Utilize platform editing tools to configure ImagenWeb according to customer-specific requirements.

• Design and execute tailored data-migration processes.

• Create scripts and automation to enhance delivery and content-onboarding workflows.

• Ensure services comply with operability standards prior to going live, which includes monitoring, alerting, logging, documentation, runbooks, and handover procedures.

• Assist in reducing incident rates through root-cause analysis, problem management, and automation strategies.

• Collaborate with first-line operations and technical support to enhance service recovery times and resolve customer issues.

• Maintain or elevate service levels during transitions and changes.

• Engage with customers through meetings, emails, phone calls, and conference calls.

• Take part in internal weekly planning meetings and contribute innovative project ideas.

• Keep abreast of advancements in cloud technology and suggest improvements to working practices.

• Adhere to operational standards, procedures, and best practices.

• Participate in on-call or out-of-hours support as necessary.

⛳️ Requirements

• Proficiency in cloud technologies such as AWS or Azure, Docker, Kubernetes, Lambdas, and Function Apps.

• Bachelor's degree or equivalent experience.

• Familiarity with CI/CD pipelines and infrastructure-as-code tools like Terraform, Azure DevOps, and GitHub Actions.

• Experience in installing, configuring, and troubleshooting proprietary software.

• Competence in Python or Windows PowerShell scripting.

• Knowledge of SQL.

• Comprehensive understanding of networking standards and protocols.

• Experience with the latest Windows Server operating systems, including troubleshooting various IT issues.

• Strong analytical and problem-solving abilities.

• Excellent communication skills, capable of conveying ideas and solutions to both internal and external stakeholders.

• Strong organizational abilities, with a knack for managing priorities and meeting deadlines.

• Capacity to deliver customer deployments with a high degree of accuracy and satisfaction.

• Proficient in written and spoken English.

• Preferred: 3 to 5 years of experience in a DevOps, Site Reliability Engineering, or technical operations role.

• Familiarity with monitoring and observability tools.

• Exposure to ITIL-style incident, problem, and change management.

• Experience in media, broadcast, or video workflows.

• Working knowledge of HTML, PHP, and CSS.

• Understanding of XML and XSL transformation.

• Relevant certifications, such as Azure Administrator, Azure DevOps Engineer, AWS, Certified Kubernetes Administrator, or ITIL 4.

• Preferred: Degree in Computer Science, Engineering, or a related field, or equivalent experience.

🏝️ Benefits

• Flexible work arrangements, including the option to work from anywhere for up to 8 weeks per year.

• Flexible vacation policy.

• Two company-wide Mental Health Days off.

• Access to the Headspace app.

• Retirement savings plan.

• Tuition reimbursement program.

• Employee incentive programs.

• Resources available for mental, physical, and financial wellbeing.

• Two paid volunteer days off each year.

• Opportunities to participate in pro-bono consulting projects and ESG initiatives.

• Continuous career development, learning, and skills enhancement through Grow My Way programming.

• Supportive workplace policies under Flex My Way.

• Participation in on-call or out-of-hours support as required.