Development Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a thorough cleanup of donor and member data while establishing data standards.

• Manage daily operations of Salesforce, including data entry, cleanup, and deduplication.

• Process and acknowledge contributions and pledges across WDN and WDA, collaborating with Finance on reconciliation.

• Enhance Salesforce fields, workflows, automations, moves-management processes, and reporting mechanisms.

• Develop systems to monitor member engagement and assist with network power mapping.

• Set comprehensive CRM data standards, field definitions, and permissions organization-wide.

• Create standard operating procedures (SOPs) and training materials while leading process implementations.

• Act as the main point of contact for CRM consultants and development-related platforms.

• Evaluate tools and suggest integrations, upgrades, or CRM migrations, including gathering requirements, testing, data migration, and tracking timelines.

• Construct dashboards and reports focused on fundraising goals, retention, engagement, donor segmentation, prospects, members, renewals, and pipeline health.

• Analyze fundraising and engagement data, providing actionable insights to senior leadership.

• Lead cross-departmental working groups to enhance workflows and data practices.

• Coordinate the onboarding and offboarding processes for new members.

• Manage the prospective member pipeline, recruitment materials, event invitations, and scheduling of discovery calls.

• Support member solicitations and track engagement efforts.

• Handle event invitations, RSVPs, reminders, follow-up communications, list segmentation, campaign coding, and registration data.

• Maintain member profiles and prepare documents for meetings.

• Address inquiries from members and prospective members, as well as respond to Community & Development inbox queries.

• Uphold strict confidentiality regarding member and organizational information.

• Collaborate on annual planning and budgeting, participate in team projects, support onboarding and training, and keep updated on best practices and emerging tools in development operations.

⛳️ Requirements

• Minimum of 5 years of experience in development operations.

• Proven experience in overseeing gift processing, acknowledgments, and reconciliation with Finance.

• Advanced proficiency in CRM systems; Salesforce is strongly preferred.

• Ability to independently create reports and dashboards, manage imports and deduplication, and configure fields, layouts, and straightforward automations.

• Competence in drafting clear requirements and managing consultant projects to completion.

• Strong skills in data analysis with the ability to present clear insights and recommendations to senior leaders.

• Experience in designing or enhancing operational systems and processes.

• Strong project management skills across multiple workstreams, deadlines, and dependencies.

• Capability to handle sensitive and confidential donor and organizational information with discretion.

• Proficient in Google Workspace, Zoom, Slack, and MacOS.

• Availability during standard business hours across U.S. time zones.

• Willingness to travel occasionally within the United States.

• Demonstrated comfort with remote work environments.

• Must reside in the United States.

• Please note that WDN is not offering U.S. visa sponsorship at this time.

🏝️ Benefits

• Medical, Dental, and Vision Insurance (fully covered by WDN for employees and 80% for dependents).

• 401K Contribution (4% of your gross pay contributed by WDN, with an additional 3% match of your gross pay).

• 20 Vacation Days, 14 Sick Days, and 14 Company Holidays.

• Partial reimbursement for your home office internet and phone expenses.

• Financial support for learning and professional development opportunities.

• Occasional travel for meetings, team retreats, and organizational events.

• Reasonable accommodations during the application, interview, and hiring process.