Design Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop a portfolio of clients through inbound website chats, phone calls, emails, and various inquiries.

• Assist customers in understanding products and services, identifying project requirements, recognizing sales prospects, and progressing qualified opportunities.

• Cultivate relationships with homeowners, designers, contractors, and residential clients.

• Conduct virtual consultations, project assessments, and product demonstrations.

• Create quotes and assist customers with samples, tiles, trims, baths, renderings, design assistance, technical resources, and ordering processes.

• Suggest appropriate products and services.

• Follow up on samples, ongoing projects, and outstanding quotes to facilitate sales progression.

• Foster repeat business and additional projects within designated accounts.

• Maintain precise records in Salesforce, including opportunities, activity history, follow-ups, closing dates, and next steps.

• Balance incoming requests with proactive outreach efforts.

• Collaborate with internal teams regarding pricing, technical inquiries, logistics, and complex project requirements.

• Identify customer inquiries, workflow challenges, and sales process inefficiencies.

• Contribute to enhancements in tools, technology, automation, reporting, and customer experience.

• Perform additional duties and support various projects as assigned.

• Represent Fireclay Tile's brand and core values.

⛳️ Requirements

• Experience in customer-facing roles such as sales, design, interiors, retail, hospitality, account management, project management, or other consultative environments.

• Excellent verbal and written communication abilities across various platforms including website chat, phone, email, video, and presentations.

• Strong skills in discovery and active listening.

• Capability to uncover customer objectives, project specifications, budget constraints, timelines, and purchasing intent.

• Ability to establish trust and cultivate long-term customer relationships.

• Exceptional organizational skills with the ability to manage multiple customers, projects, quotes, conversations, and deadlines effectively.

• Comfort in balancing reactive inbound demand with proactive follow-up and business development activities.

• Willingness and capability to learn about a diverse product range, including design, specifications, technical aspects, installation, and service considerations.

• Proficiency in using Salesforce, phone systems, website chat, email, scheduling tools, reporting, and evolving sales technologies.

• Curiosity and readiness to utilize large language models and automation.

• Persistence and resilience in challenging situations.

• Good judgment regarding when to resolve issues independently and when to seek specialist assistance.

• Attention to detail with accurate maintenance of project and customer information.

• Collaborative and open to coaching.

• Comfortable working independently in a remote setting while staying connected with teammates and cross-functional partners.

• A strong interest in design, architecture, interiors, tile, or other thoughtfully considered products is highly valued.

🏝️ Benefits

• Monthly commission with uncapped potential and a tiered payout structure.

• Performance-based bonuses.

• Stock options available.

• Comprehensive medical benefits.

• 401(k) plan with a 4% match.

• Paid time off (PTO).

• Sick leave.

• Parental leave policy.

• Opportunities for professional development.

• Ongoing training programs.

• Flexibility of remote work.

• Additional perks and financial benefits.