Desarrollador ServiceNow

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Develop and customize solutions in ServiceNow through advanced scripting, tailoring the platform to meet the technical and operational requirements of the business.

• Create, maintain, and optimize Business Rules, Client Scripts, UI Actions, and Script Includes.

• Analyze existing implementations to identify improvement opportunities, rectify errors, and enhance the performance of the solutions.

• Execute debugging and troubleshooting activities to diagnose and resolve issues related to custom code and platform functionalities.

• Implement solutions related to IT Service Management (ITSM).

• Collaborate on initiatives related to IT Operations Management (ITOM) and Configuration Management Database (CMDB).

• Work closely with technical teams and stakeholders located in Europe and the United States.

• Participate in technical reviews and working sessions conducted in English.

• Contribute to problem-solving and achieving project objectives.

⛳️ Requirements

• Proven practical experience in development on ServiceNow.

• Expertise in advanced scripting and customization of functionalities within the platform.

• Experience in developing and maintaining Business Rules, Client Scripts, UI Actions, and Script Includes.

• Ability to analyze existing code, perform debugging, and identify the root causes of technical errors.

• Experience with the ITSM module.

• Advanced English skills, capable of engaging in technical conversations and collaborating with international teams.

• Autonomy, analytical thinking, and communication skills to work effectively in a remote, multicultural environment.

• Strong experience with ITOM and CMDB.

• Knowledge of Customer Service Management (CSM).

• Familiarity with HR Service Delivery (HRSD).

• Experience participating in global projects and collaborating with teams distributed across different time zones.

• Availability to start the workday at approximately 6:00 a.m. Mexico City time.

• Immediate availability for onboarding.

🏝️ Benefits

• Initial 12-month contract, with the possibility of extension or direct hire.

• 100% remote work arrangement.

• Professional service provision under a billing scheme.

• Priority onboarding.

• Possibility of extension or direct hire, subject to project needs and performance.