Deputy Chief of Platform Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the second-in-command for Platform Operations, providing support to division-wide leadership, execution, and operational preparedness.

• Serve as the designated backup incident commander during outages or critical mission events.

• Oversee high-priority technical projects, including enhancements to the platform, automation efforts, improvements in reliability, and integration across different environments.

• Enforce operational processes, service level agreements (SLAs), quality standards, and expectations for readiness.

• Offer hands-on technical expertise during incidents, operational challenges, surges in mission demands, or skill shortages.

• Drive collaboration with Systems Engineering in areas such as governance, compliance, cybersecurity, architecture, quality assurance, testing, and change management.

• Provide guidance on operational policies, governance frameworks, and compliance necessities.

• Take ownership of capacity and performance forecasting across various environments.

• Oversee monitoring, logging, pipeline health, and automation tools.

• Lead escalations for intricate troubleshooting and operational issues involving multiple teams.

• Ensure the maintenance of precise and actionable runbooks, standard operating procedures (SOPs), and incident management guides.

• Align operational enhancements, tooling strategies, and technical architecture with mission objectives.

• Deliver observability metrics, trends, and readiness insights to leadership and stakeholders.

• Represent Platform Operations during mission engagements and in leadership discussions.

• Advocate for operational excellence through the use of automation and workflow optimization.

⛳️ Requirements

• Must possess an active Secret clearance at the time of application.

• Bachelor’s degree in a relevant discipline.

• A minimum of 9 years of relevant hands-on experience in cloud engineering, Kubernetes, DevSecOps, or platform operations.

• Proven experience in supporting or leading multi-disciplinary operations for high-availability, mission-critical platforms.

• Technical expertise in cloud infrastructure, Kubernetes orchestration, DevSecOps tools, observability systems, and automation frameworks.

• Experience in driving operational enhancements, including automation, reliability engineering, workflow optimization, and integration across teams.

• Ability to function as a senior integrator, aligning diverse teams and enforcing standards across technical divisions.

• Capability to lead significant technical initiatives and contribute to operational policy, governance, and readiness planning.

🏝️ Benefits

• Health insurance

• Flexible spending accounts

• Health savings accounts

• Retirement savings plans

• Life and disability insurance programs

• Paid time away from work

• Unpaid time away from work

• Variable compensation opportunities