Deployment Systems Technician

This is a fully remote position, open to applicants in Texas.

📋 Description

• Set up, program, and test credit card terminals prior to deployment.

• Ensure terminal configuration, functionality, and readiness for deployment.

• Aid deployment technicians with terminal-related challenges during installations.

• Provide support to Client Services regarding credit card terminal concerns.

• Collaborate with external technical support teams for terminal configuration and functionality matters.

• Identify and report recurring terminal issues and setup challenges.

• Perform quality assurance checks on 360 Pro systems and associated peripheral hardware.

• Prepare, package, label, and document 360 Pro systems and deployment supplies.

• Confirm that all necessary equipment, accessories, labels, documentation, and materials are included.

• Diagnose and resolve common pre-deployment issues.

• Complete assigned field installations monthly.

• Conduct onsite installations involving POS systems, payment terminals, printers, scanners, and related hardware.

• Assist field technicians with equipment setup, testing, troubleshooting, and resolution of issues.

• Relay field observations to enhance staging, configuration, labeling, documentation, and packaging processes.

• Support warehouse operations including packaging, labeling, organizing, and shipping of equipment.

• Act as a backup for the Warehouse Clerk and Assembler.

• Report equipment issues, missing components, and deployment challenges to management.

• Adhere to checklists, procedures, and quality standards.

• Assist Level I technicians with routine inquiries and ensure adherence to preparation and deployment standards.

⛳️ Requirements

• At least 2 years of experience in POS, field installation, technical support, or a similar technical setting.

• Basic understanding of computer systems and hardware.

• Competence in basic network configuration, including IP settings.

• Strong critical thinking and problem-solving skills.

• Capability to perform staging, configuration, testing, packaging, and quality control tasks with minimal supervision.

• Ability to undertake standard field deployment assignments.

• Self-motivated and proactive in learning, task execution, and problem-solving.

• Ability to maintain composure and effectiveness in high-pressure situations.

• Excellent written and verbal communication skills.

• Keen attention to detail and dedication to quality.

• Strong organizational, time management, and multitasking capabilities.

• Ability to follow instructions and complete assigned tasks with little supervision.

• Professional interaction with management, deployment technicians, warehouse staff, and Client Services.

• Capacity to lift up to 35 pounds without assistance.

• Valid Texas driver's license required.

• Successful completion of pre-employment drug screening is mandatory.

🏝️ Benefits

• 401(k) matching.

• Dental insurance.

• Health insurance.

• Vision insurance.

• Paid time off.

• Flexible working hours.

• Free access to on-site gym facilities.

• Company vehicle provided.