Dental and Orthodontic Virtual Assistant

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage incoming calls and address patient inquiries.

• Schedule, reschedule, and confirm patient appointments.

• Oversee appointment reminders, cancellations, and follow-ups.

• Assist with the registration of new patients, including intake forms and maintaining patient records.

• Facilitate patient communications to ensure a seamless patient experience.

• Organize provider schedules and appointment calendars.

• Coordinate dental and orthodontic consultations, follow-up visits, adjustments, and various appointments.

• Reach out to patients regarding upcoming appointments, missed visits, and pending treatments.

• Aid in managing high call volumes and scheduling requirements.

• Verify dental insurance eligibility, coverage, and benefits.

• Analyze plan limitations, deductibles, copayments, annual maximums, and waiting periods.

• Contact insurance providers and utilize online portals to gather benefit information.

• Assist with treatment estimates and communicate relevant coverage information.

• Follow up on outstanding verifications and requests for additional information.

• Submit dental insurance claims along with necessary documentation.

• Monitor claim statuses and follow up on claims that are unpaid, rejected, or denied.

• Assist in posting payments, managing patient balances, and conducting accounts receivable follow-ups.

• Identify billing discrepancies and ensure accurate billing records are maintained.

• Support tasks related to revenue cycle management.

• Help coordinate treatment plans and patient follow-ups.

• Organize consultations and follow-ups for treatment acceptance.

• Facilitate communication among patients, providers, and office teams.

• Maintain precise patient information and electronic records.

• Update appointment notes, insurance details, and administrative documentation.

• Assist with reports, data entry, and overall office coordination.

• Communicate effectively with in-office staff and management using designated communication tools.

⛳️ Requirements

• Practical experience in a dental office, orthodontic practice, or a related dental healthcare environment.

• Background in dental front desk operations, appointment scheduling, insurance verification, treatment coordination, dental billing, claims processing, or accounts receivable.

• Familiarity with dental practice management systems like Dentrix, Eaglesoft, Open Dental, Curve Dental, Ortho2, Cloud 9, or similar platforms is advantageous.

• Experience using dental insurance portals and interacting with U.S. dental insurance providers is preferred for roles focused on insurance.

• Strong proficiency in written and spoken English.

• Exceptional organizational skills and attention to detail.

• Capability to manage multiple tasks efficiently.

• Comfortable handling phone calls, adhering to established workflows, and working independently in a remote setting.

• Ability to handle confidential patient information with care and comply with relevant privacy and security regulations.

• Dependable, adaptable, and eager to learn specific systems and processes utilized by each practice.

🏝️ Benefits

• Competitive hourly wages.

• Timely payments without delays.

• Payments processed through Wise.

• Direct training provided by clients.

• Dedicated Account Manager available as your main point of contact.

• Stable, long-term placement with a growing U.S.-based organization.

• Exposure to a diverse array of modern SaaS platforms.

• Opportunities for increased responsibilities as the company expands.

• Recognition for tenure among long-term team members.

• Clear pathways for escalation.

• 100% remote work from home.

• Supportive team culture across all accounts.

• Potential for additional hours or accounts based on performance.

• Opportunity to build your experience in the U.S. industry.

• Exposure to various practice types and platforms.

• Enhance your resume with verified, legitimate experience from U.S. clients.

• Recognition for loyalty and long-term growth.