Delivery Manager

This is a fully remote position, open to applicants in Tunisia.

📋 Description

• Lead and assist the Service Desk team in fulfilling contractual obligations

• Communicate and enforce the company’s HR policies among staff

• Organize and enhance support services and operational resources in accordance with the commercial contract

• Manage the daily client relationship

• Prepare and conduct steering committee meetings

• Ensure the implementation of processes

• Support change management efforts, particularly regarding progress and improvement strategies

• Ensure adherence to service commitments and the financial viability of the service

⛳️ Requirements

• Bachelor’s or Master’s degree (Bac+4/5 equivalent)

• Extensive experience in managing and supervising an IT outsourcing service

• Strong understanding of the ITIL best-practice framework

• Customer-service focused

• Excellent leadership, communication, analytical, and organizational abilities

• Capability to propose effective solutions

• Fluent in both French and English

🏝️ Benefits

• Clear pathways for career advancement

• Training focused on certifications

• A responsible and supportive workplace

• A highly enjoyable and friendly environment

• Social events that celebrate personal and collective accomplishments, along with the enjoyment of collaboration

• Opportunities for training, sometimes leading to certifications and career growth

• An attractive remuneration package

• The chance to work for a market leader

• A stable leadership team, with 75% of its members having been with the group for over 20 years

• A profitable organization with ongoing growth

• Transportation allowance

• Group insurance

• Marriage and education allowances

• Unlimited mobile phone plan with 55 GB/month Airbox data allowance

• Opportunities for remote work