Delivery Director

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the successful execution of MiraCloud implementation programs, ensuring that customer expectations regarding scope, quality, timelines, and business results are met.

• Take ownership of customer success during implementations and cultivate trusted relationships with enterprise stakeholders.

• Develop, enhance, and continuously refine MiraCloud’s project management practices, delivery governance, and implementation standards.

• Lead, mentor, and grow Project Managers while promoting accountability, operational excellence, and ongoing improvement.

• Ensure that delivery performance, resource utilization, and profitability are in line with contractual obligations and business goals.

• Represent MiraCloud in executive-level discussions with customers, implementation evaluations, and delivery escalations.

• Collaborate closely with Customer Success teams and executive stakeholders to foster sustainable growth and delivery excellence.

• Execute other responsibilities as reasonably required in alignment with the role's purpose.

⛳️ Requirements

• 15+ years of experience in IT Delivery, Professional Services, Customer Success, Program Management, Implementations, or related leadership roles.

• Experience in leading Project Managers, Delivery Managers, PMO teams, or implementation organizations.

• Demonstrated success in managing enterprise-scale customer implementations, transformations, or managed services programs.

• Experience in building, scaling, or enhancing delivery organizations, governance frameworks, PMO practices, and operational processes.

• Familiarity with CX, Contact Center, CCaaS, SaaS, Professional Services, or Managed Services environments.

• Strong skills in executive-level stakeholder management, customer relationship management, and effective communication.

• Must have existing authorization to work in the United States.

• Visa sponsorship is not available for this position.

🏝️ Benefits

• Health insurance

• Relocation program

• Remote work flexibility / Work From Anywhere Culture

• Professional development opportunities

• Certification programs

• Mentorship and talent investment programs

• Internal mobility opportunities

• Internship opportunities

• Inclusive and supportive work environment

• Open communication

• Regular team-building company social events

• Sustainable business practices focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality