Delivery Director

This is a fully remote position, open to applicants in Brazil, +2 more countries.

📋 Description

• Oversee the delivery process for significant client accounts, guaranteeing high-quality and timely solutions.

• Collaborate with clients to define project and program outcomes, assess satisfaction, and handle escalations.

• Recommend enhancements to processes, tools, and technologies, and propose new business or project concepts.

• Cultivate relationships with senior client stakeholders and identify opportunities within current accounts.

• Engage in revenue and margin forecasting.

• Organize workload distribution and optimize resource utilization.

• Align delivery expenses with revenue objectives to meet margin targets.

• Work closely with the CTO and Marketing to create and market technical capabilities and service offerings.

• Assist Sales with presentations, proposals, pricing strategies, and contract negotiations.

• Initiate new accounts by coordinating staffing and aligning processes to meet client expectations.

• Represent the organization at client meetings, networking events, and industry conferences.

• Ensure managers effectively address personnel issues, provide feedback, monitor performance, and foster career development.

• Collaborate with HR and Training on people policies, compensation, bonuses, and training programs.

⛳️ Requirements

• Over 10 years of experience in project and program management within software products or IT (application management).

• Proven experience managing teams of 100–150+ individuals and $10–15M annual budgets across various projects.

• Strong leadership, change advocacy, and communication skills, including proficiency in executive interactions.

• Background in hiring, developing, and retaining both technical and managerial talent.

• Strategic thinking, decision-making capabilities, and a sense of accountability.

• More than 7 years of experience managing outsourced engineering or IT service delivery for external clients.

• Advanced understanding of the Software Development Life Cycle (SDLC) and project management principles.

• Operational management experience in delivering services to meet customer satisfaction (CSAT) and profitability targets.

• Familiarity with delivery metrics, including profitability, utilization, customer satisfaction, and quality assurance.

• Experience in process design and optimization, with a track record of building systems from the ground up.

• Involvement in pre-sales activities and strategic stakeholder engagement.

• Proven experience in supporting upselling efforts for new and existing accounts through proactive proposals.

• Skills in financial management and strategic planning.

• Demonstrated creativity, initiative, and problem-solving abilities with a structured approach to operations and delivery.

• Experience in Retail, Hospitality, or FinTech sectors is a plus.

• Relevant certifications such as PMP, SAFe, or ITIL are advantageous.

• Familiarity with cloud computing, data management, and full-stack engineering is preferred.

• Background in software engineering with practical development experience is desirable.

• Experience in software product companies, managing large enterprise accounts, and leading distributed, multinational teams is a plus.

• Expertise in talent development, including mentoring managers and cultivating mature teams, is desirable.

• CV must be submitted in English.

🏝️ Benefits

• Opportunity to spearhead delivery excellence for Dev.Pro’s major accounts.

• Collaborate with clients in the FinTech, Retail, and Hospitality sectors.

• Enhance leadership, delivery management, client engagement, operational strategy, and technical skills.

• Enjoy a remote-first work environment.

• Be part of a global team operating across 55+ countries on five continents.