Delivery Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver strategic leadership, governance, and oversight for intricate enterprise Atlassian projects.

• Ensure projects are completed successfully within established scope, timelines, budgets, and quality benchmarks.

• Develop and nurture relationships with key client stakeholders, acting as a trusted advisor on Atlassian solutions and enterprise transformation.

• Facilitate client business reviews, executive stakeholder meetings, and engagement health assessments.

• Proactively identify and mitigate delivery risks, escalations, and opportunities for continuous improvement.

• Enhance customer satisfaction, retention, and long-term engagement success through quantifiable business outcomes.

• Manage financial performance of engagements, including budgets, profitability, margins, forecasting, and resource allocation.

• Supervise Statements of Work, contractual obligations, scope management, and resource planning.

• Establish, track, and communicate KPIs related to delivery, financial health, and client satisfaction.

• Collaborate with Finance, Sales, and Delivery leadership to ensure financially viable and operationally efficient engagements.

• Enhance delivery processes, resource allocation, and overall practice performance.

• Oversee delivery for Atlassian implementations, Cloud migrations, integrations, and optimization of enterprise platforms.

• Work alongside Solution Architects and technical teams to create scalable, high-quality solutions that align with client goals.

• Assist in pre-sales activities, including solution planning, effort estimation, SOW development, and delivery strategy formulation.

• Collaborate with Sales and Practice Leadership on account growth and additional service offerings.

• Stay updated on Atlassian technologies, Cloud capabilities, AI-enabled solutions, and industry best practices.

• Lead, coach, and mentor delivery managers, consultants, and technical personnel.

• Manage resource planning, staffing alignment, utilization, and team performance.

• Conduct performance reviews, provide coaching, and support professional development initiatives.

• Collaborate with Talent Acquisition and Practice Leadership on hiring needs and workforce strategy.

• Promote a collaborative, accountable, and high-performance delivery culture across globally distributed teams.

⛳️ Requirements

• Over 8 years of experience in professional services, technology consulting, or enterprise delivery management.

• More than 5 years of experience with Atlassian technologies, including Jira, Confluence, Jira Service Management (JSM), and Atlassian Cloud.

• 3 to 5+ years of experience in people management, including hiring, coaching, mentoring, and leading technical or consulting teams.

• Proven track record of managing large-scale enterprise client engagements and complex technology implementations.

• Strong financial skills, encompassing engagement budgets, profitability, margins, resource utilization, and forecasting.

• Experience in developing and managing Statements of Work, delivery plans, and client engagement strategies.

• In-depth understanding of Agile methodologies, SDLC, DevOps, and enterprise technology processes.

• Demonstrated ability to cultivate executive-level client relationships and manage multiple concurrent projects.

• Experience collaborating with Sales and Solution Architecture teams on pre-sales activities and account expansion.

• Exceptional communication, leadership, stakeholder management, and problem-solving capabilities.

• Ability to excel in a fast-paced, collaborative, globally distributed consulting environment.

• Prior experience as an Atlassian Solution Partner or in enterprise technology consulting is preferred.

• Familiarity with Atlassian Cloud migrations, Assets, Atlassian Rovo, and enterprise-scale platform implementations is preferred.

• Knowledge of ITSM, Agile transformation, DevOps, and enterprise integrations is preferred.

• Relevant certifications such as Atlassian, PMP, SAFe, or other Agile/project management credentials are preferred.

• A Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent professional experience is preferred.

• Approximately 20% travel may be required based on client engagements and business needs.

• Must have legal authorization to work in the United States.

🏝️ Benefits

• Medical, vision, and dental insurance plans provided through Blue Cross Blue Shield.

• Ten paid standard holidays each year.

• Up to twenty days of paid time off annually for vacation and/or illness.

• Four weeks of paid parental leave, subject to eligibility requirements.

• 401(k) plan available for enrollment thirty days after the start date.

• Potential annual company 401(k) match on a discretionary basis, contingent upon eligibility.

• Bonus programs that reward achievements and contributions.

• Monthly cell phone stipend for all full-time employees.

• Annual health and wellness stipend for all full-time employees.

• Flexible remote work arrangement.