Delivery Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure that approved network partners meet the standards for Final Mile services.

• Cultivate and maintain relationships with all Network Partners, holding them accountable for Final Mile metric standards.

• Collaborate with the billing department on any unapproved orders for the region.

• Confirm and update high accessorial charges with agents when necessary.

• Support the billing department with attempt payments and redelivering invoices.

• Address backlogged aging orders related to billing issues, logging daily with APIINC.

• Partner with the AM team on all agent-requested quotes.

• Provide assistance to agents regarding payment issues and remittance.

• Review daily the aged order report for the region.

• Help agents with updates on order scheduling and execution cleanup.

• Assist the AM team with NCF/PCF orders.

• Support Supervisors in managing troublesome agents through guidance and direction.

• Deliver daily updates to the team regarding starting and ending figures.

• Review returns that are unscheduled and over four days old on a daily basis.

• Keep the Supervisor and Senior Operations Manager informed about weekly targets.

• Assist the Transportation team with AM/PM return reports, providing BOLs to agents.

• Organize weekly calls with top offenders to discuss scheduling, capacity challenges, and overall updates.

• Coordinate with the OSD team on NCR matters daily.

• Identify receiving issues by addressing the top NCR offenders.

• Conduct weekly calls with underperforming agents to monitor and track their progress, including the supervisor.

• Provide daily updates on starting and ending numbers for returns and NCR.

• Manage internal and external weather updates on Hub Group’s website.

• Oversee PODs, ensuring those not automatically uploaded in SYNERGIZE are linked to the appropriate BOL in TruckMate.

• Perform additional duties and responsibilities as assigned.

⛳️ Requirements

• A minimum of 1 year of logistics experience is preferred.

• High school diploma or GED equivalent is required.

• Proficiency in Microsoft applications such as Teams, Outlook, Excel, and others.

• Capability to read and create Excel reports, summarizing data and providing insights.

• Strong communication skills across all divisions.

• Excellent organizational and time management capabilities.

• Ability to handle multiple projects concurrently in a high-pressure environment.

• Keen attention to detail.

• Capacity to work independently, multitask, and prioritize workload effectively.

• Willingness to work overtime as needed based on workload demands.

• Exceptional interpersonal communication skills; must be approachable to customers and team members at all levels within the organization.

🏝️ Benefits

• Comprehensive health insurance options.

• Retirement savings plan with company matching.

• Paid time off and holidays.

• Opportunities for professional development and advancement.

• Supportive work environment with a focus on teamwork and collaboration.