Debit Card Dispute Specialist

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Investigate and resolve disputes related to debit cards and Zelle transactions.

• Conduct research and monitor cases to ensure compliance with Regulation E.

• Review reports to track chargeback statuses.

• Investigate unposted items for cardholders and prepare checks as necessary.

• Adhere to Regulation E, MasterCard rules, Network regulations, and internal policies and procedures.

• Process Zelle dispute claims in accordance with established policies, procedures, and regulatory standards.

• Generate MasterCard Billing Reports (MCB).

• Compile monthly status reports.

• Monitor alerts related to Account Data Compromise.

• Reissue warm cards prompted by Account Data Compromise alerts.

• Conduct general research pertaining to debit card operations.

• Complete any additional assignments and projects as directed by management.

⛳️ Requirements

• A high school diploma or equivalent is mandatory.

• A minimum of one year of experience in banking or a related field is required.

• Previous experience in debit/credit card operations and account balancing/reconciliation is preferred.

• Strong professional communication skills with both external and internal stakeholders.

• Ability to tailor communications to suit the audience and context effectively.

• Proficient written communication skills, including emails, letters, and digital platforms.

• Adherence to professional standards of spelling and grammar.

• A professional demeanor, appearance, and presence are essential.

• Excellent interpersonal skills with a constructive, solutions-oriented approach.

• Sound professional judgment to balance the needs of the organization and customers while mitigating risks.

• Proficiency in Microsoft 365 products and applications.

• Capability to learn new systems and applications and adapt to system updates.

• Occasional travel to various First American Bank locations, bank events, and training facilities may be required.

• Availability from Monday to Friday, typically from 8:00 a.m. to 5:00 p.m.; additional hours may be necessary.

• Punctuality is essential.

• First American Bank does not offer sponsorship for work visas.

🏝️ Benefits

• Opportunities for career development and advancement.

• Access to special development programs.

• Comprehensive benefits package for full-time employees.

• Competitive starting salary.

• Opportunities for community involvement.