Debit Card Dispute Specialist

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Investigate and address debit card disputes by conducting thorough research and monitoring of cases.

• Ensure compliance with Regulation E.

• Review reports related to chargeback statuses.

• Research unposted items for cardholders and prepare checks as necessary.

• Adhere to Regulation E, MasterCard guidelines, network rules, as well as internal policies and procedures.

• Process Zelle dispute claims in accordance with established policies, procedures, and regulatory requirements.

• Generate MasterCard Billing Reports (MCB).

• Prepare status reports at the end of each month.

• Monitor alerts related to Account Data Compromise.

• Reissue warm cards prompted by Account Data Compromise alerts.

• Conduct general research tasks associated with debit card operations.

• Complete additional tasks and projects as assigned by management.

⛳️ Requirements

• A high school diploma or equivalent is required.

• A minimum of one year of experience in banking or related fields is necessary.

• Prior experience in debit/credit card operations and balancing/account reconciliation is preferred.

• Ability to communicate professionally with both external and internal contacts.

• Capability to adjust messaging according to the audience and situation.

• Strong written communication skills, including proficiency in emails, letters, and electronic platforms.

• Adherence to professional spelling and grammar standards.

• Maintain a professional demeanor, appearance, and presence.

• Possess exemplary interpersonal skills and a constructive, solutions-oriented approach.

• Demonstrate sound professional judgment to balance the interests of the organization and customers while mitigating risks.

• Proficient in Microsoft 365 products and applications.

• Willingness to learn new systems and applications and adapt to system upgrades.

• Occasional travel to other First American Bank locations, bank functions, and training facilities may be necessary.

• Availability is required Monday through Friday, from 8:00 a.m. to 5:00 p.m.; additional hours may be needed.

• Punctuality is essential.

• Applicants must have authorization to work in the United States; First American Bank will not sponsor work visas.

🏝️ Benefits

• Opportunities for career growth and advancement.

• Access to development programs and special initiatives.

• Comprehensive benefits package for full-time employees.

• Competitive starting salary.

• Opportunities for community engagement.