Debit Card Dispute Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Investigate and resolve disputes related to debit cards and Zelle transactions.

• Conduct research and monitor cases to ensure compliance with Regulation E.

• Review reports to track the status of chargebacks.

• Investigate unposted items for cardholders and issue checks as necessary.

• Adhere to Regulation E, MasterCard guidelines, Network protocols, and internal policies and procedures.

• Process Zelle dispute claims in accordance with established policies, procedures, and regulatory standards.

• Generate MasterCard Billing Reports (MCB).

• Compile end-of-the-month status reports.

• Monitor alerts related to Account Data Compromise.

• Reissue warm cards in response to Account Data Compromise alerts.

• Perform general research tasks associated with debit card operations.

• Complete additional tasks and projects assigned by management.

• Maintain a standard work schedule from Monday to Friday, 8:00 a.m. to 5:00 p.m., with extra hours as required.

⛳️ Requirements

• A high school diploma or equivalent is mandatory.

• At least one year of experience in the banking sector or a related field is required.

• Prior experience in debit/credit card operations and balancing/account reconciliation is preferred.

• Strong communication skills for interacting with both internal and external stakeholders.

• Ability to tailor communications effectively according to the audience and context.

• Excellent written communication skills, including proficiency in emails, letters, and digital platforms.

• Adherence to professional standards in spelling and grammar.

• Maintain a professional demeanor, appearance, and presence.

• Demonstrate outstanding interpersonal skills and a proactive, solutions-oriented approach.

• Possess sound professional judgment with the ability to balance the interests of the organization and the customer.

• Proficient in using Microsoft 365 products and applications.

• Willingness to learn new systems and applications, and adapt to system upgrades.

• Occasional travel to other First American Bank locations, functions, and training facilities may be required.

• Punctuality is essential.

• First American Bank will not provide sponsorship for work visas.

🏝️ Benefits

• Opportunities for additional compensation may be available.

• A variety of career development and advancement opportunities.

• Access to special development programs.

• Comprehensive benefits package for full-time employees.

• Competitive starting salary.

• Opportunities for community involvement.