Debit Card Dispute Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Investigate and resolve debit card disputes by conducting research and monitoring various cases.

• Ensure compliance with Regulation E.

• Review reports to track chargeback statuses.

• Investigate unposted items for cardholders and prepare checks as necessary.

• Adhere to Regulation E, MasterCard regulations, network rules, as well as internal policies and procedures.

• Process Zelle dispute claims in accordance with established policies, procedures, and regulatory requirements.

• Generate MasterCard Billing Reports (MCB).

• Compile end-of-month status reports.

• Monitor alerts related to Account Data Compromise.

• Reissue warm cards due to Account Data Compromise alerts.

• Conduct general research tasks pertinent to debit card operations.

• Complete additional assignments and projects assigned by management.

⛳️ Requirements

• A high school diploma or equivalent is required.

• At least one year of experience in banking or a related field is mandatory.

• Prior experience in debit/credit card operations and balancing/account reconciliation is preferred.

• Strong professional communication skills when interacting with external and internal stakeholders.

• Ability to adjust messages to fit the audience and context appropriately.

• Capability to articulate thoughts and ideas clearly and concisely in written formats, including emails, letters, and digital platforms.

• Adherence to professional spelling and grammar standards.

• Maintain a professional demeanor, appearance, and presence.

• Exceptional interpersonal skills and a proactive, solutions-oriented attitude.

• Sound professional judgment to balance organizational interests and customer needs while mitigating risks.

• Proficient in Microsoft 365 products and applications.

• Ability to prepare and review documents, procedures, and reports.

• Willingness to learn new systems and applications and adapt responsibilities/workflows following system upgrades.

• Punctuality is essential.

• Must not require employer sponsorship for a work visa.

🏝️ Benefits

• Opportunities for career development and advancement.

• Access to special programs aimed at supporting career growth.

• Comprehensive benefits package for full-time employees.

• Additional compensation opportunities may be available.

• Community involvement opportunities.

• Occasional travel to various bank locations, functions, and training facilities.