Deal Desk & Contracts Manager

This is a fully remote position, open to applicants in Europe.

📋 Description

• Take ownership of the complete contracting process for new and expansion agreements: create documents from templates, issue paperwork, monitor versions, and facilitate signatures.

• Evaluate and negotiate customer modifications on MSAs, order forms, BAAs, and performance guarantees; address standard positions and escalate non-standard terms to Legal with suggested solutions.

• Manage the approval workflow for discounts, non-standard pricing, and risk terms across Sales, Finance, Legal, Clinical, and Security, while adhering to service level agreements (SLAs).

• Provide guidance to sales representatives on deal structure and commercial strategies; mentor them on standard positions.

• Ensure accurate tracking of contract status, terms, and approvals in Salesforce and the Contract Lifecycle Management (CLM) system, with a smooth transition to Billing and Account Management after signatures are obtained.

• Update and maintain the Deal Desk playbook, which includes fallback positions, a clause library, an approval matrix, and reasons for deal stalls.

• Assist Sword’s commercial team in delivering AI-enhanced healthcare solutions at scale.

⛳️ Requirements

• A minimum of 4 years in Deal Desk, Contract Management, Commercial Legal Operations, or a comparable role supporting enterprise B2B sales.

• Practical experience in negotiating modifications on commercial agreements, including indemnification, limitation of liability, warranties, data privacy, and SLAs, along with the ability to identify when to escalate issues.

• Proven ability to coordinate multi-party approvals among Sales, Finance, and Legal within tight deadlines.

• Exceptional attention to detail and version control, paired with strong commercial judgment.

• Familiarity with Salesforce and a CLM tool such as Ironclad, Spotdraft, or similar.

• AI proficiency at least at Explorer (Level 1), utilizing AI daily to enhance personal productivity.

• Experience in digital health or SaaS, particularly with contracting through channel partners (preferred).

• Paralegal or contract management experience or certification (preferred).

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance packages.

• Flexible work schedule and remote work options.

• Opportunities for professional development and career advancement.

• Collaborative and inclusive company culture.