Database Support Engineer

This is a fully remote position, open to applicants in Japan.

📋 Description

• Investigate and address complex customer issues related to Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.

• Offer consultative and proactive guidance to enhance workloads and steer clear of common errors.

• Customize advice for advanced users.

• Reproduce bugs, pinpoint root causes, suggest workarounds, and escalate issues to engineering with thorough reproduction steps.

• Pose targeted questions to transform incomplete reports into actionable cases.

• Communicate effectively and empathetically with customers at all levels, particularly during critical or time-sensitive situations.

• Detect patterns across tickets and propose enhancements to documentation, tools, and the product.

• Mentor junior team members to elevate support quality.

• Collaborate closely with customers and engineering to enhance product quality and developer experience.

⛳️ Requirements

• 6+ years of experience in technical support, backend engineering, SRE, or a related field.

• Profound knowledge of PostgreSQL, including autovacuum behavior, WAL growth, long-running transactions, table bloat, and other internals.

• Strong skills in high-performance SQL and query optimization.

• Experience in troubleshooting intricate setups, including multi-tenant schema patterns.

• Ability to debug Edge Functions and comprehend distributed system behavior.

• Experience managing data migration challenges, including pg_dump/restore, schema drift, and failed migrations.

• Practical experience with cloud hosting providers such as AWS.

• Comfortable navigating terminal and Linux environments.

• Capable of functioning effectively in high-volume scenarios and quickly forming/testing assumptions.

• Fluent bilingual speaker in Japanese and English.

• Experience supporting complex technical products in Japanese with native speakers.

• Availability to work during Japan business hours.

• Japanese fluency is explicitly required by the application form.

🏝️ Benefits

• Remote-first team.

• ESOP equity.

• Tech allowance for a laptop, monitor, headphones, or other work equipment.

• Regional healthcare coverage.

• 100% health insurance coverage for employees and 80% for dependents.

• Professional development budget.

• Annual education allowance for courses, books, conferences, or other learning opportunities.

• Flexible, async-friendly culture.

• Fully remote work.

• WeWork membership or co-working allowance usable anywhere in the world.

• Annual company off-sites.

• Flexible work and asynchronous work environment.