Database Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist new clients throughout the implementation and deployment process.

• Ensure that the solutions designed during the sales phase are successfully operationalized.

• Act as the primary technical liaison after the sale has been completed.

• Promote product usage, address technical challenges, and discover opportunities for growth.

• Establish and maintain trusted, long-term connections with customer technical representatives.

• Grasp the business challenges and technical limitations of customers and advocate for their needs internally.

• Oversee the technical health of accounts and resolve any production issues that arise.

• Suggest architectural or configuration enhancements as customer requirements change.

• Communicate customer patterns and pain points to the engineering and product development teams.

• Assist in the design or execution of Proofs of Concept for potential clients.

• Keep comprehensive records of evaluations, use cases, challenges, PoC strategies, and results.

• Work in tandem with sales to ensure technical conversations align with business objectives, tackle objections, and finalize deals.

• Collect customer feedback to inform the roadmap of the Agentic Database in collaboration with product and engineering teams.

• Conduct webinars, participate in conference booths, present at user groups, and write articles on Agentic AI applications and best practices.

⛳️ Requirements

• Over 5 years of experience in pre-sales or post-sales roles, such as solutions engineering, technical consulting, or customer success engineering.

• Ideally, experience in the fields of data analytics, database management, or cloud infrastructure.

• Practical experience with OLAP workloads, query optimization, and data modeling techniques (e.g., star schema, snowflake schema).

• Proficient in SQL.

• Comprehensive understanding of distributed data processing system principles.

• Familiarity with at least one public cloud service: AWS, GCP, or Azure.

• Willingness and capability to learn the intricacies of the PhoenixAI Agentic Database product.

• Skill in translating complex technical ideas into clear narratives for various stakeholders, from engineers to C-level executives.

• Ability to troubleshoot technical issues during PoCs and tailor solutions to specific customer requirements.

• Experience in supporting sales and post-sales teams during technical assessments.

• Proven history of achieving technical successes and driving revenue growth.

• Familiarity with BI tools such as Tableau or Looker is advantageous.

• Experience with streaming processing systems like Kafka or Redpanda is a plus.

🏝️ Benefits

• Equity.

• Comprehensive benefits package from PhoenixAI.