Database Support Engineer, Application Support Engineer – Journeyman

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee and enhance the availability, performance, health, and recoverability of enterprise databases and applications.

• Identify and troubleshoot database availability problems, failed services, connection issues, authentication challenges, resource limitations, and performance declines.

• Examine application dependencies spanning databases, servers, middleware, APIs, certificates, networks, cloud services, storage solutions, and external integrations.

• Investigate and resolve certificate-related failures and assist with certificate installation and renewal processes.

• Diagnose issues related to REST, SOAP, API gateways, endpoints, authentication, authorization, data payloads, and timeouts.

• Provide support for relational database platforms, application and web servers, middleware, schedulers, integration services, and runtime components.

• Engage in Outage Response Team operations, including triage, diagnostics, mitigation, workarounds, recovery efforts, and maintenance of incident timelines.

• Collaborate with operations and software teams to address infrastructure challenges and code-related defects; ensure the validation of corrections.

• Assist with root-cause analysis and monitor post-incident corrective and preventive measures.

• Implement plans for execution, upgrade processes, rollback procedures, and validation for database, application, middleware, and server upgrades.

• Facilitate backup, restoration, replication, failover, high-availability, and disaster-recovery tasks.

• Apply or coordinate approved updates, remediate vulnerabilities, IAVAs, CND Directives, and POA&M items, while maintaining technical documentation.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a closely related field.

• A minimum of six (6) years of pertinent experience in database support, application support, systems engineering, production operations, or enterprise IT.

• Proven experience in diagnosing issues related to database availability, application dependencies, connection failures, services, certificates, and API-related outages.

• An active Secret clearance or higher is a requirement.

• Experience in supporting enterprise databases and applications within a federal or DoD environment is preferred.

• Familiarity with Microsoft SQL Server, Oracle, PostgreSQL, MySQL, AWS relational database services, Azure SQL, or similar platforms, including clustering, replication, and failover is preferred.

• Experience with IIS, Apache, Tomcat, WebLogic, JBoss, .NET, Java, or similar application-server technologies is preferred.

• Knowledge of TLS certificates, trust stores, keystores, PKI dependencies, APM, logging, and observability tools is preferred.

• Experience in managing production outages, incident bridges, and root-cause analysis utilizing ServiceNow or a similar ITSM platform is preferred.

• Familiarity with PowerShell, Python, SQL, Bash, DISA STIGs, and DoD RMF, ATO, IAVA, and POA&M requirements is preferred.

🏝️ Benefits

• Reasonable accommodations for individuals with disabilities.

• After-hours work may be necessary during outages, deployments, maintenance windows, upgrades, and recovery activities.