Data Entry

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee the processing of inbound documentation via the fax queue, ensuring that information is handled promptly and accurately to support patient scheduling, billing, and clinical workflows.

• Assess and categorize incoming faxed documents, which include clinical notes, diagnostic reports, insurance approvals/denials, lab/pathology results, demographic sheets, medical records requests, radiology orders, and legal/workers' compensation/attorney documents.

• Upload documents into patient records, direct them to the correct departments, or initiate follow-up processes as needed.

• Find and verify patient records while addressing any duplicate accounts or records.

• Enter and confirm demographic, insurance, and billing information across all payer categories.

• Process and verify orders/referrals, focusing on modality, body part, contrast, laterality, ICD-10 coding, urgency status, and provider comments.

• Validate details of referring providers and submit requests for updates (RPDs).

• Initiate follow-up communications with referring physicians and/or patients.

• Assist with cross-departmental administrative projects and departmental initiatives.

• Engage in training sessions, audits, and activities aimed at process improvement.

• Provide backup support for related administrative tasks during peak periods or when team members are absent.

⛳️ Requirements

• High school diploma or equivalent.

• One (1) year of experience in customer service and/or data entry.

• Proficient in Microsoft Office Suite, including Outlook, Teams, Word, Excel, etc.

• Skilled in using computer systems and typing efficiently.

• Ability to effectively operate a multi-level phone system while managing a high volume of calls simultaneously.

• Background in medical terminology is preferred.

• Preferred experience includes two (2) years in customer service and data entry.

• Must be 21 years or older.

• High school diploma/GED required.

• Valid Driver License with four points or less.

• Must have reliable transportation and auto insurance.

🏝️ Benefits

• PAID training.

• Competitive benefits package, including paid leave time.

• 401k plan.

• Opportunities for bonuses and promotions.

• Generous referral program offering $250 for each person referred!

• PAID TRAINING FOR ALL CERTIFICATIONS REQUIRED.