Data and Robotics Operations Analyst

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Respond to incoming customer calls and perform initial troubleshooting using established scripts and guidelines.

• Clearly and professionally communicate troubleshooting results.

• Create precise internal and external reports in English for both technical and non-technical audiences.

• Develop documentation to support customer acceptance testing procedures.

• Oversee the scanner and robotic fleet by executing queries and adhering to defined processes.

• Direct robot behavior and data-source discrepancies to the relevant internal escalation teams.

• Monitor robot activity and analyze data to facilitate new robot installations and scanner deployments.

• Assist in fleet operations and ensure prompt resolution of customer issues.

⛳️ Requirements

• Over 2 years of experience in data analysis, operations analysis, or product support related to data monitoring and reporting.

• Capability to meticulously track data, recognize anomalies, and adhere to established processes with outstanding attention to detail.

• Background in working with software, computer, or electromechanical systems in a diagnostic or support role.

• Proficiency in English at a B2 level or higher.

• Experience collaborating with US companies or clients is advantageous.

• Must reside in Latin America.

• Must be willing to work 40 hours per week on Pacific Time, including Saturday shifts from 4:00 AM PT.

🏝️ Benefits

• Engaging, mission-driven work focused on sustainability and waste reduction.

• Opportunity for cross-functional impact by working closely with engineering and field operations.

• Fully remote position.

• 6–12 month contract with a fixed monthly compensation.

• Days off on Thursdays and Sundays.