Data and Process Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide support to the Managed Services Center by coordinating data and processes.

• Gather and organize data from a variety of sources.

• Execute data entry, verification, editing, and quality assurance tasks.

• Reconcile onboarding and Enhanced Maintenance Support data for the ServiceNow CMDB, including foundation load sheets.

• Aid in data validation and adherence to security protocols.

• Reconcile device information across multiple data sources.

• Reconcile vendor contracts and load sheets, along with following up on renewals.

• Keep contract updates and task status current in ServiceNow.

• Collaborate with internal teams and vendors to maintain accurate CMDB data.

• Support management with ServiceNow, knowledge base, documentation, auditing, business continuity, and disaster recovery requests.

• Conduct testing and quality assurance for tools and processes.

⛳️ Requirements

• Associate degree or equivalent experience is required.

• Proficient in Microsoft Excel.

• Familiarity with general IT-related principles.

• Strong organizational skills.

• Excellent analytical capabilities.

• Outstanding verbal and written communication skills.

• Ability to work independently in a remote environment.

• Knowledge of supporting and managing ServiceNow.

• Foundational understanding of ITIL best practices.

• Willingness to engage in keyboard-intensive tasks for 90% of the time.

• Understanding of internal IT controls such as Sarbanes-Oxley and SSAE16 is preferred.

🏝️ Benefits

• Eligibility for 401(k) plan.

• Employee stock purchase program.

• Paid vacation time.

• Paid sick leave.

• Personal leave options.

• Medical and other benefits, depending on the position offered.

• Support for work/life balance.

• Reasonable accommodations provided in line with applicable laws.