Data Analyst – Customer Analytics

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee comprehensive analytics workstreams for designated GXG customer projects, covering everything from requirements gathering to delivery, communication of insights, and optimization recommendations.

• Develop, construct, and sustain measurement frameworks that outline KPIs, success metrics, and performance benchmarks for governmental digital communication initiatives.

• Direct the architecture, development, and enhancement of dashboards and reporting solutions that incorporate multiple data sources.

• Ensure the accuracy, dependability, and governance of workstream-level reporting outputs.

• Establish, document, and advocate for analytics standards, reporting methodologies, and data governance practices.

• Make independent decisions regarding analytical approaches, metrics frameworks, visualization strategies, and tool architectures.

• Write and maintain standard operating procedures (SOPs), analytics playbooks, reporting specifications, and knowledge base documentation.

• Act as the main analytics liaison for assigned customer projects.

• Facilitate requirements-gathering sessions and deliver data-driven insights and strategic recommendations to both technical and non-technical audiences, including government stakeholders.

• Guide and mentor junior analysts in SQL, data visualization, measurement strategy, and analytics best practices.

• Conduct structured peer reviews and quality assurance for team deliverables.

• Investigate and analyze root causes to resolve data quality and consistency challenges.

• Implement preventive controls and documentation standards to minimize recurring errors.

• Discover, assess, and integrate innovative analytics techniques, AI-enabled tools, and productivity technologies.

• Spearhead research and proof-of-concept initiatives to enhance analytical capabilities.

• Lead analytics-related Agile ceremonies, including sprint planning, backlog refinement, retrospectives, and stand-up meetings.

• Define and monitor analytics acceptance criteria and delivery milestones.

• Identify opportunities where data can enhance customer program results and service delivery.

• Present evidence-based recommendations that shape customer measurement strategies.

⛳️ Requirements

• 4–6 years of experience in a data analyst, analytics engineer, digital analyst, or reporting analyst role within a professional services, agency, or technology setting.

• Proven ownership of analytics workstreams, measurement frameworks, or reporting infrastructures, managing deliverables from start to finish.

• Advanced SQL proficiency, including complex query development and multi-source data environments.

• Expert-level knowledge of at least one major BI platform: QuickSight, Tableau, Power BI, or Looker.

• Experience in designing measurement strategies or analytics frameworks, including KPI development and performance benchmarking.

• Ability to communicate analytical findings and recommendations to senior or executive-level stakeholders, including government clients.

• Experience across various digital channels such as email, web, surveys, CRM, and social media, with a focus on cross-channel measurement design.

• Experience mentoring or coaching junior analysts or reporting contributors, including conducting structured peer reviews or quality assurance.

• Experience with AI-assisted analytics tools and productivity platforms, used responsibly within data governance standards.

• Familiarity with Agile/Scrum delivery frameworks in an analytics or data context.

• Bachelor's degree in Analytics, Data Science, Statistics, Information Systems, Marketing, Business, or a related field, or equivalent practical experience.

• Responsible for maintaining the confidentiality, integrity, and availability of Granicus information assets.

• Accountable for ensuring data privacy and completing necessary privacy training.

• Preferred: experience in a digital agency, GovTech, or government-facing analytics environment.

• Preferred: understanding of government digital communications programs.

🏝️ Benefits

• Flexible Time Off

• Company-Wide Wellbeing Days

• Work From Home Reimbursement

• Multiple Health Plan Options, including a 100% employer-paid plan

• Employer HSA Contributions when enrolled in a High-Deductible Health Plan

• Fitness Reimbursement Program

• On-Demand Mental Health Support, including Headspace and other wellness tools

• Paid Parental Leave for birthing and non-birthing parents

• Traditional & Roth 401(k) with a generous company match

• Life & AD&D Insurance with 100% employer-paid coverage

• Online Learning Platforms

• Competitive Salary & Bonuses

• Remote work in a remote-first company

• Employee Resource Groups

• Coffee with Mark sessions

• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more

• Special guests discussing issues impacting employees