Czech/Slovak Customer Support Representative

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Address customer inquiries through phone and email communication.

• Deliver precise, dependable, and comprehensive information tailored to individual customer requests.

• Assess customer needs and resolve inquiries promptly.

• Uphold exceptional service standards and embody the brand with a customer-centric approach.

• Conduct communications primarily in Czech/Slovak in addition to English.

• Work collaboratively with team members and internal support departments.

⛳️ Requirements

• Proficiency in Czech and/or Slovak (native or near-native proficiency).

• Strong working knowledge of English.

• Excellent verbal and written communication abilities.

• Customer-focused attitude.

• Positive, proactive demeanor with a willingness to learn.

• Capability to work effectively from home both independently and as part of a remote team.

• Previous customer support experience is not mandatory.

• Recent graduates and entry-level candidates are encouraged to apply.

• Must be available during standard business hours, Monday to Friday, 09:00–18:00.

🏝️ Benefits

• Meal allowance.

• Comprehensive additional health insurance coverage.

• Fully compensated initial training.

• Organized onboarding process.

• Extensive employee benefits program featuring over 50 services and corporate discounts.

• Incentives for employee referrals.

• Clear opportunities for long-term internal advancement.

• Fully remote work option from any location in Bulgaria.