Cyber Administrative Assistant

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Oversee case tracking activities, the case-management system, and related billing processes

• Ensure case notes, records, and supporting information are accurate and updated promptly in the appropriate database

• Confirm that resolved incident records are closed prior to the initiation of billing activities

• Collaborate with billing and sales support teams to guarantee that billing is executed accurately and efficiently

• Assist case stakeholders with problem-solving efforts during cyber incidents

• Work in partnership with the Incident Coordination team to address challenges faced by partners and clients

• Monitor documentation and facilitate data transfers between the company and its clients

• Deliver professional and courteous service to internal teams, partners, clients, and other stakeholders

• Provide primary and additional administrative support to the Incident Response delivery team

• Report to the Sales Manager, Sales Management

⛳️ Requirements

• One to three years of experience in an administrative role or a similar support position

• Relevant education or certifications may be accepted in lieu of professional experience

• Capability to manage several tasks progressing at various rates while ensuring accuracy and attention to detail

• Excellent written and verbal communication skills

• Ability to convey complex ideas effectively in English across different organizational levels

• Strong problem-solving, interpersonal, and organizational capabilities

• Results-oriented, collaborative, and solution-focused mindset

• Proficient in the Microsoft Office suite

• Proficient in Salesforce

• Proficient in Smartsheet

🏝️ Benefits

• Remote position

• Occasional in-person attendance at work-related events at the discretion of management

• Work/life flexibility

• Support and resources for professional development

• Opportunities for growth, innovation, and making a positive impact

• Global collaboration opportunities