CX Solution Consultant

This is a fully remote position, open to applicants in Texas.

📋 Description

• Collaborate with sales teams to gain insights into client requirements, challenges, and business goals.

• Create and showcase comprehensive customer experience (CX) solutions, encompassing processes and service models.

• Facilitate discovery sessions, workshops, and solution presentations with various stakeholders.

• Convert business needs into practical functional solution designs.

• Prepare proposals, solution architectures, and narratives focused on value creation.

• Assist in RFP/RFI submissions by providing CX strategy, solution design, and cost estimates.

• Work in partnership with product, engineering, and delivery teams to ensure solutions are feasible and aligned.

• Offer thought leadership on CX trends, best practices, and new technologies.

• Contribute to go-to-market strategies, solution offerings, and reusable resources.

• Aid in the transition from sales to delivery, ensuring a smooth handoff and clarity regarding solution intentions.

⛳️ Requirements

• Bachelor’s degree in Business, Technology, or a related discipline.

• Over 5 years of experience in CX, consulting, pre-sales, or solution architecture roles.

• Profound understanding of customer journey mapping, voice of customer (VoC), and CX metrics (SLA, CSAT, NPS, CES).

• Strong knowledge and application of cost modeling tools or Workforce Management Tools.

• Experience with Medicaid or Commercial Managed Care Organization (MCO) systems and platforms.

• Familiarity with CX platforms such as AWS, Verint, CRM solutions, etc.

• Capability to distill complex concepts into clear CX business value.

• Excellent presentation, storytelling, and stakeholder engagement abilities.

• Proven experience in supporting enterprise clients and navigating complex solution sales processes.

• Background in digital transformation or modernizing contact centers.

• Awareness of AI-driven CX solutions (chatbots, automation, analytics).

• Proficiency in Excel and Cost Modeling Tools.

• Industry experience in Medicaid, healthcare, public sector, or regulated environments.

• Certifications in CX platforms or frameworks (e.g., CCXP, Salesforce, etc.).

🏝️ Benefits

• Flexible working arrangements.

• Opportunities for learning and career advancement.

• Generous and flexible vacation policy.

• Employer-matched 401(k) plan.

• Comprehensive health benefits.

• Educational assistance programs.

• Leadership and technical development academies.

• Up to 10% travel annually.