CX Named Accounts Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary business consultant for C-suite executives of customers.

• Facilitate discussions centered on Total Cost of Ownership, Return on Investment, and commercial justification for intricate migrations.

• Formulate transition strategies for clients moving from legacy systems.

• Create modernization roadmaps while ensuring adherence to stringent financial security standards.

• Advocate for autonomous Agentic AI solutions applicable to workflows such as loan processing, fraud detection, and wealth advisory.

• Provide consultation to clients on integrating cloud technologies and digital platforms with existing voice infrastructure.

• Spearhead business discovery for extensive CCaaS solutions across voice and digital mediums.

• Collaborate with engineering teams to present product demonstrations and Proofs of Concept.

• Highlight integrations with CRM, WFO, ERP, and core banking systems.

• Maintain a deep understanding of the CCaaS competitive landscape and effectively communicate Avaya's unique value proposition.

• Drive sales outcomes through channel partners, safeguard the core voice business, and expand into AI, Cloud, and Orchestration sectors.

⛳️ Requirements

• Over 8 years of demonstrated success in CCaaS/CX/UCaaS sales.

• Strong preference for experience in selling via channel partners.

• Proven track record in managing complex legacy-to-cloud migrations and implementing “Innovation without Disruption” strategies.

• Outstanding communication, presentation, and whiteboarding abilities.

• Capability to command attention and lead strategic, value-oriented discussions with C-level executives.

• Documented history of meeting and surpassing sales goals and nurturing global accounts.

• Willingness to travel as necessary to fulfill sales objectives.

• Bachelor's degree or equivalent experience required.

• Applicants must have current authorization to work in the United States without the need for visa sponsorship, now or in the future.

• A Master's degree is preferred.

🏝️ Benefits

• Avaya fosters employee development and values contributions.

• Committed to being an Equal Opportunity employer.

• Offers a virtual home office or remote work arrangement.