CX Coordinator, Pharmacy

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver warm, attentive, and personalized assistance to Felix patients via chat and email.

• Partner with pharmacy, medical, and logistics teams throughout the patient healthcare experience.

• Guide patients through onboarding and address inquiries regarding pricing, procedures, and products.

• Collaborate with AI tools, identify weaknesses in AI-generated responses, and propose enhancements.

• Act as the patient advocate by gathering insights and sharing learnings across the organization.

• Identify trends, highlight gaps, and contribute to the continuous improvement of patient support processes.

⛳️ Requirements

• Proven experience in a customer-facing role (thriving in a high-volume environment is a significant advantage).

• Familiarity with Intercom Helpdesk or similar platforms.

• Background in telehealth or digital health is a plus.

• Communicate with clarity and warmth; articulate complex ideas in a straightforward manner.

• Self-motivated problem-solver who confidently makes decisions and takes initiative.

• Innate curiosity; poses questions, investigates fundamental issues, and comprehends how systems operate.

• Legally authorized to work in Canada.

• Available for one of the designated permanent work schedules: Saturday–Wednesday, 12:00PM–8:00PM ET; Monday–Friday, 6:00AM–2:00PM ET; or any schedule.

🏝️ Benefits

• Comprehensive medical, dental, and vision benefits.

• Maternity/paternity leave policy.

• Three weeks of vacation.

• Competitive salary.

• Stock option grants.

• Remote-first work environment, allowing you to work from anywhere in Canada.

• An amazing culture driven by a highly cooperative and high-performing team.

• Significant impact at an early-stage technology company.

• Opportunities for professional development while working closely with the founders and senior leadership team.