Customs Compliance Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary Client Support & Compliance representative for ICAT Customs Brokerage.

• Prepare and submit post-entry corrections and amendments, along with conducting compliance reviews and entry audits.

• Follow up on documentation and address inquiries from agencies and clients regarding post-entry issues.

• Facilitate client calls concerning ACH transitions, SOPs, and process modifications; document the outcomes and necessary follow-ups.

• Provide guidance to clients on import/export restrictions and the implications of customs compliance on their supply chain.

• Participate in initial client calls and create customs brokerage solutions that meet client needs.

• Collaborate with Sales, Operations, and IT for implementation and ongoing business development.

• Establish and implement standardized onboarding procedures to ensure a uniform client experience.

• Assist in client and agency post-entry audits, managing everything from documentation collection to tracking resolutions.

• Assess client and ICAT processes against customs and Partner Government Agency requirements, including those from FDA, USDA, EPA, and NHTSA.

• Conduct control checks and suggest corrective actions as needed.

• Stay updated on regulatory changes, uphold compliance policies and procedures, and provide assistance with the ICAT ACE account as required.

• Identify client compliance needs and help develop consulting-focused proposals.

• Contribute to the ICAT CX initiative and support cross-functional regulatory changes involving Operations, IT, HR, and Finance.

• Assist the Entry Team with Customs Entry Processing as necessary.

• Perform additional assigned duties.

⛳️ Requirements

• Must hold a Licensed Customs Broker designation.

• An active U.S. Customs Broker License is required.

• A minimum of 3 years of experience in customs brokerage, post-entry, or compliance roles.

• A Bachelor’s degree in a business-related or supply chain discipline is preferred.

• Proficient understanding of ACE, entry processing, post-summary corrections, and customs audits.

• Experience in leading client-facing calls and providing client education.

• Advanced proficiency in Microsoft Office applications.

• Excellent communication skills and a highly motivated, positive team-oriented approach.

• Exceptional organizational skills and attention to detail, capable of prioritizing tasks, multitasking, and meeting deadlines.

• Demonstrated analytical and problem-solving abilities in a fast-paced logistics environment.

• Ability to establish credible relationships and thrive in a client-focused environment.

• Consistent in follow-up and follow-through, exhibiting a high level of personal integrity.

• Capability to utilize both close and distant vision and focus effectively.

• Clear and comprehensible oral communication skills.

• Ability to lift up to 20 pounds and remain seated for extended periods; may occasionally need to stoop, climb, or squat.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company match.

• Opportunities for professional development and growth.

• Supportive and inclusive company culture.