Customs Brokerage Coordinator – Entry Writer

This is a fully remote position, open to applicants in New York.

📋 Description

• Act as the main point of contact for designated accounts, delivering prompt updates and responsive customer assistance.

• Foster strong working relationships with clients through professional communication and exceptional service.

• Address routine client questions and escalate complex issues as necessary.

• Accurately and promptly process customs entries in alignment with client expectations and regulatory standards.

• Review and verify invoices, packing lists, and supporting customs documents.

• Ensure compliance with CBP regulations, customer SOPs, and internal protocols.

• Maintain precise shipment records and enhance operational workflow efficiency.

• Investigate and resolve routine entry processing issues, documentation discrepancies, and shipment-related challenges.

• Collaborate with internal teams and regulatory bodies to tackle operational hurdles.

• Identify risks, compliance issues, or processing errors and implement appropriate corrective measures.

• Escalate non-routine issues and exceptions to management as necessary.

• Communicate with clients, CBP, partner government agencies, and internal stakeholders.

• Work alongside Compliance, Transportation, and other operational teams to facilitate shipment execution.

• Engage in team meetings, training sessions, and coaching opportunities.

• Seek constructive feedback and apply insights to enhance performance and technical proficiency.

• Support adherence to billing, file completion, and documentation standards.

• Ensure files are processed and completed within established service benchmarks.

• Contribute to productivity, quality, and compliance KPIs.

• Carry out additional duties as assigned.

⛳️ Requirements

• 1–2 years of experience in customs brokerage, international trade, logistics, or a related discipline.

• Familiarity with customs entry processes and U.S. Customs regulations.

• Strong organizational abilities and meticulous attention to detail.

• Excellent verbal and written communication skills.

• Proficient in Microsoft Office applications, including Excel, Outlook, and Word.

• Working knowledge of U.S. Customs regulations, entry procedures, and brokerage practices.

• Ability to accurately process customs entries and review shipment documentation.

• Familiarity with CargoWise or similar customs brokerage systems.

• Understanding of customs documentation, classification, and regulatory requirements.

• Customer service and relationship management aptitude.

• Effective time management and prioritization in a deadline-oriented environment.

• Strong problem-solving and analytical skills.

• Bachelor’s degree in Business, Supply Chain, Logistics, International Trade, or a related field (preferred).

• Experience with CargoWise or similar brokerage systems (preferred).

• Exposure to customs classification, PGA requirements, or trade compliance activities (preferred).

• Certifications or coursework in customs brokerage (preferred).

• Capability to work in a professional office environment and/or remotely from home.

• Proficient in using standard office equipment.

• Ability to lift items weighing under 25 pounds and perform bending, standing, and walking short distances as needed.

• Less than 10% travel required.

🏝️ Benefits

• Employee-centric organization.

• Certified as a “Great Place to Work” for the past thirteen years.

• Equal opportunity employment.