Customs Brokerage Coordinator – Entry Writer

This is a fully remote position, open to applicants in New York.

📋 Description

• Act as the main point of contact for designated accounts, ensuring timely updates and customer assistance.

• Develop strong working relationships with clients through effective communication and high-quality service.

• Handle routine client queries and escalate complex issues as necessary.

• Accurately and promptly process customs entries in accordance with client specifications and regulatory requirements.

• Review and verify invoices, packing lists, and relevant customs documentation.

• Ensure adherence to CBP regulations, customer SOPs, and internal protocols.

• Maintain precise shipment records while supporting operational workflow efficiency.

• Investigate and resolve standard entry-processing issues, documentation discrepancies, and shipping concerns.

• Collaborate with internal teams and regulatory agencies to tackle operational challenges.

• Identify potential risks, compliance issues, and processing errors, taking corrective measures as needed.

• Escalate non-standard issues and exceptions to management.

• Communicate effectively with clients, CBP, partner government agencies, and internal stakeholders.

• Collaborate with Compliance, Transportation, and other operational teams to facilitate shipping execution.

• Engage in team meetings, training sessions, and coaching programs.

• Seek constructive feedback and incorporate learnings to enhance performance and technical skills.

• Aid in adhering to billing, file completion, and documentation standards.

• Ensure that files are processed and completed within set service benchmarks.

• Contribute to productivity, quality, and compliance KPIs.

• Advance towards independent account management and greater account ownership.

• Perform additional tasks as assigned.

⛳️ Requirements

• 1–2 years of experience in customs brokerage, international trade, logistics, or a related field.

• Knowledge of customs entry processes and U.S. Customs regulations.

• Strong organizational abilities and attention to detail.

• Exceptional verbal and written communication skills.

• Proficient in Microsoft Office applications, including Excel, Outlook, and Word.

• Working knowledge of U.S. Customs regulations, entry procedures, and brokerage practices.

• Capability to process customs entries and accurately review shipment documentation.

• Proficiency in CargoWise or similar customs brokerage systems.

• Familiarity with customs documentation, classification, and regulatory requirements.

• Strong customer service and relationship management skills.

• Effective time management and prioritization in a deadline-oriented environment.

• Strong problem-solving and analytical skills.

• Ability to work in a professional office setting or remotely from a home office.

• Capacity to lift items under 25 pounds and perform bending, standing, and walking as required.

• Bachelor's degree in Business, Supply Chain, Logistics, International Trade, or a related field (preferred).

• Experience with CargoWise or similar brokerage systems (preferred).

• Exposure to customs classification, PGA requirements, or trade compliance activities (preferred).

• Customs brokerage industry certifications or coursework (preferred).

• Travel requirement: less than 10%.

🏝️ Benefits

• Employee-focused organization.

• Certified as a “Great Place To Work” for the last thirteen years.

• Equal opportunity employment.