Customer Technical Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a customer-focused technical leader and ambassador at LogicMonitor.

• Assist customers, potential clients, and internal teams with inquiries regarding product best practices and implementation.

• Offer technical support and early insights into new features and products.

• Demonstrate how LogicMonitor products can be integrated into customer environments to enhance business results.

• Collaborate with Sales, Customer Success, Professional Services, and Product teams.

• Supply technical expertise, common tools, and frameworks for customer challenges beyond product and professional services.

• Convert internal, customer, and prospect requests into actionable insights and clear business outcomes for prioritization by Product and Engineering.

• Contribute to the development of an engaging, results-oriented technical training curriculum with the training team.

• Accelerate productivity for internal functions and enhance value for LogicMonitor customers.

• Provide onsite training and evangelism as required.

⛳️ Requirements

• Bachelor’s degree or equivalent practical experience.

• Over 6 years of experience in a comparable technical role.

• Extensive experience in IT Infrastructure and/or software development, particularly in Compute, Storage, Databases, Networking, Application Services, Big Data, and/or distributed computing.

• Familiarity with virtualization or cloud-native architectures, containerization, observability, and DevOps.

• Knowledge of systems, information, and data flows within enterprise settings.

• Experience in developing and delivering API-based solutions.

• Exceptional verbal and written communication skills in English.

• Strong technical writing capabilities.

• Excellent troubleshooting skills and comfort with unfamiliar tools.

• Significant experience in Linux and/or Windows/Network administration and operations.

• Proficient with virtualization technologies such as VMWare, Hyper-V, and Xen Server.

• Knowledgeable in storage technologies like NetApp, EMC, HP LeftHand, and Dell EqualLogic.

• Experience with load balancers such as F5 BIG-IP, Netscaler, and Barracuda.

• Familiarity with WMI, PerfMon, JDBC, SNMP, SMTP, and JMX.

• Experience with web servers such as IIS, Apache, and Tomcat.

• Knowledge of Active Directory.

• Experience with databases including SQL, MySQL, and PostgreSQL.

• Proficient in scripting languages such as Groovy, PowerShell, and Ruby.

• Willingness to travel for onsite training and evangelism.

• Proven ability to work effectively as part of a distributed team.

• Public speaking and presentation abilities.

• Authorized to work in the United States on a full-time, permanent basis without the need for new or initial employer-sponsored work authorization; transferable valid U.S. work authorization may be evaluated on a case-by-case basis.

🏝️ Benefits

• Variable plan based on role.

• Comprehensive health, dental, and vision insurance.

• Generous parental leave policies.

• Employee Assistance Program.

• Wellness initiatives.

• 401K with company matching.

• Lifestyle Spending Account.

• Unlimited vacation policy.

• Full-time home office flexibility.

• Support from management and frequent video meetings.

• Access to LogicMonitor Centers of Energy while traveling.