Customer Technical Account Manager – OTT Cloud Streaming

This is a fully remote position, open to applicants in Middle East.

📋 Description

• Serve as the main commercial and technical liaison for key OTT customers in the Middle East.

• Act as the lead technical consultant and internal Bitmovin advocate for designated Media & Entertainment OTT clients and significant regional accounts.

• Engage with engineers and C-level executives, collaborating on APIs and integrations while demonstrating business impact and ROI.

• Promote product adoption and ensure the successful onboarding of cloud streaming services.

• Identify and pursue opportunities for upselling, cross-selling, expansion, and acquiring new customers.

• Lead or assist in integration projects that align with customer workflows.

• Troubleshoot issues related to streaming workflows, encoding pipelines, and delivery performance.

• Provide guidance on OTT architectures, including live streaming, VOD, CDN integration, DRM, analytics, and API-based automation.

• Collaborate with Product, Support, and Global Partner teams to resolve issues and enhance customer value.

• Partner with global and local associates to optimize customer success and stimulate regional growth.

• Monitor customer health metrics and proactively manage retention and revenue risks.

• Advocate for customer needs internally and influence the product roadmap and feature prioritization.

• Maintain ownership of the regional business within Bitmovin’s global GTM and partner framework.

⛳️ Requirements

• Proven experience in technical account management, customer success, solutions engineering, or similar customer-facing technical roles.

• Background in OTT, cloud streaming, or media delivery platforms (live, VOD, SaaS) within the Media & Entertainment industry.

• Practical experience with cloud infrastructure (AWS, GCP, Azure) and streaming technologies.

• Strong grasp of streaming protocols (HLS, DASH, CMAF), DRM, CDN architectures, and video analytics.

• Experience with APIs, integrations, and supporting customer implementation initiatives.

• Demonstrated ability to collaborate across functions with Product, Support, and Global Partner teams to address technical challenges.

• Experience in identifying and partnering with local entities to foster regional growth.

• Excellent communication skills with the ability to convey complex technical concepts into clear business value for executive audiences.

• Confidence in engaging with engineering teams and C-level stakeholders.

• Proficiency in English.

• A degree in Computer Science, Engineering, or a related technical field is advantageous but not mandatory; equivalent hands-on experience is equally appreciated.

• Proficiency in Arabic is a plus.

• Experience with video processing, content delivery, and video streaming platforms is a plus.

• Familiarity with Conviva, Mux, Youbora, or similar video playback QoE/QoS analytics solutions is a plus.

• Scripting or automation skills (Python, Bash) are a plus.

• Understanding of Agile methodologies and SaaS customer success strategies is a plus.

• Current AWS, Google Cloud, Microsoft Azure, or Oracle Cloud Professional certification is a plus, or Associate certification with the ability to achieve Professional certification within 6 months.

🏝️ Benefits

• Opportunities for learning, training, and coaching on the job.

• Support from global solutions engineering, product, and partner teams.

• A culture that values cognitive diversity and inclusivity, representing a global perspective.