Customer Support y Administración

This is a fully remote position, open to applicants in Spain.

📋 Description

• Attend to and respond to student inquiries.

• Classify and route inquiries based on their type.

• Resolve basic technical issues related to platform access.

• Create and maintain frequently asked questions and explanatory videos.

• Support onboarding processes and proactively follow up with students.

• Identify satisfied students and manage testimonials.

• Schedule regular communications.

• Manually create access accounts.

• Upload classes, recordings, and content to the platform.

• Format text content within the academy.

• Maintain the platform according to established procedures.

• Manage billing from start to finish.

• Collect, organize, and send documentation to the management agency.

• Maintain communication with the management agency and resolve queries.

• Review payments and transactions on payment gateways.

• Report to management for validation.

• Record tasks and time spent.

• Detect repetitive tasks and propose simplifications or automations.

• Keep documented procedures up to date.

⛳️ Requirements

• Minimum of 2 to 3 years of experience in customer/student service, administration, or operations.

• Experience providing support to students, communities, or clients in digital environments.

• Experience managing billing and documentation for management agencies or consultancies.

• Advanced proficiency in Google Workspace (Gmail, Google Drive, and Google Sheets).

• Regular and independent use of ChatGPT and Artificial Intelligence tools.

• Intermediate knowledge of CRM systems (contacts, tags, segments, and automations).

• Ability to quickly learn new platforms and navigate digital tools with confidence.

• Clear, approachable, and professional written communication skills.

• Desirable: Experience in student onboarding, Customer Success, or managing testimonials.

• Desirable: Experience in online education businesses, info products, or memberships.

• Desirable: Basic knowledge of hosting or HTML.

• Desirable: Familiarity with WordPress, MemberPress, LearnDash, or Elementor.

• Desirable: Experience with Hotmart or Stripe.

• Desirable: Experience with automation tools.

• Desirable: Experience with time tracking tools.

• Desirable: Interest in personal and spiritual development.

• Skills in organization, proactivity, versatility, autonomy, curiosity, optimization mindset, empathy, responsibility, fluid communication, and attention to detail.

🏝️ Benefits

• Work from anywhere in Latin America and from the comfort of your home.

• Work for companies located in Europe.