Customer Support – Telecommunications

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Professionally manage customer inquiries via phone and email.

• Provide assistance to customers facing technical challenges and recommend appropriate solutions.

• Address customer queries regarding billing, plans, and mobile products.

• Document product complaints and resolve them in a timely manner.

• Update customers on relevant products and promotional offers.

• Recognize sales and cross-selling opportunities.

• Relay recurring customer feedback to the team and aid in ongoing service enhancement.

⛳️ Requirements

• Proficiency in German at a minimum of C1 level.

• Proficiency in English at a minimum of B1 level.

• Completion of secondary education.

• A keen interest in technical subjects and mobile products.

• Ideally, prior experience in customer service, technical support, or a call center environment.

• Willingness to reside and work in Bulgaria.

• EU citizenship is required.

🏝️ Benefits

• Performance bonus of up to 10%.

• Unlimited sales bonus opportunities.

• Meal allowance of up to €100 per month.

• Coverage of flight expenses.

• Accommodation allowance for the initial three months.

• Private health insurance coverage.

• Access to free sports and leisure activities.

• Permanent employment contract offered.

• No night or weekend shifts required.

• Option for remote work from within Bulgaria following onboarding.

• Carbon offsetting for flights and issuance of a personal climate protection certificate.