Customer Support – Telecommunications

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Professionally manage customer inquiries via phone and email.

• Offer assistance with technical difficulties and determine appropriate solutions.

• Help customers with queries regarding billing, tariffs, and mobile products.

• Log product complaints and ensure they are addressed in a timely manner.

• Educate customers about relevant products and promotional offers.

• Recognize sales and cross-selling possibilities.

• Relay recurring customer feedback to the team and aid in ongoing service enhancement.

⛳️ Requirements

• Proficiency in German at C1 level or above.

• Proficiency in English at B1 level or above.

• Completion of secondary education.

• Genuine interest in technical subjects and mobile products.

• Ideally, prior experience in customer service, technical support, or a call center.

• Openness to live and work in Bulgaria.

• EU citizenship required.

🏝️ Benefits

• Performance bonus of up to 10%.

• Unlimited sales incentives.

• Monthly meal allowance of up to €100.

• Coverage of flight expenses.

• Accommodation support for the initial three months.

• Private health insurance provided.

• Access to complimentary sports and leisure activities.

• Permanent employment contract offered.

• No shifts required during nights or weekends.

• Compensation for the carbon footprint of flights along with a personal climate protection certificate.