Customer Support – Telecommunications

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Professionally address customer inquiries via phone and email.

• Assist in resolving technical issues and determine appropriate solutions.

• Provide support to customers regarding bills, tariffs, and mobile products.

• Document product complaints and ensure they are addressed promptly.

• Inform customers about pertinent products and current offers.

• Recognize sales and cross-selling opportunities.

• Relay recurring customer feedback to the team to aid in continuous service enhancement.

⛳️ Requirements

• Proficiency in German at C1 level or above.

• Proficiency in English at B1 level or higher.

• Completion of secondary education.

• Interest in technical subjects and mobile products.

• Previous experience in customer service, technical support, or a call center is advantageous.

• Willingness to relocate and work in Bulgaria.

• EU citizenship is required.

🏝️ Benefits

• Monthly gross salary of €1,280, with an additional performance bonus of up to 10%.

• Unlimited sales bonuses available.

• Meal allowance of up to €100 each month.

• Coverage of flight expenses.

• Accommodation allowance provided for the initial 3 months.

• Private health insurance included.

• Complimentary access to sports and leisure activities.

• Permanent employment contract offered.

• No requirements for night or weekend shifts.

• Flight carbon-offsetting and a personal climate protection certificate available.