Customer Support / Success Specialist

This is a fully remote position, open to applicants in United States, +2 more countries.

📋 Description

• Evaluate, analyze, and deliver structured feedback on domain-specific documentation

• Guarantee the quality, precision, and relevance of documents

• Participate in impactful evaluation initiatives

• Engage in projects aimed at training and improving AI systems

• Partner with top researchers in the field

• Manage your workload according to your own timeline

• Project durations may be extended, shortened, or concluded early based on requirements and performance

⛳️ Requirements

• Minimum of a Bachelor’s degree

• A minimum of 2+ years of relevant professional experience

• Experience in customer support, service delivery, or customer success positions

• Excellent analytical and written communication abilities

• High proficiency in Excel, PowerPoint, and Word

• Strong skills in document analysis and review

• Meticulous attention to detail and capacity to adhere to structured guidelines

• Must be located in the United States, Europe, UK, or Canada

• Currently unable to support H1-B or STEM OPT candidates

🏝️ Benefits

• Fully remote position

• Flexible schedule that you can set

• Weekly payments through Stripe or Wise

• Engagement as an independent contractor

• Competitive compensation

• Opportunity to work alongside leading researchers

• Chance to contribute to the training and enhancement of AI systems

• Referral bonuses of up to $640 for each successful referral