Customer Service Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Interact with customers via phone and respond to inquiries received through online chat.

• Assist customers in managing their accounts effectively.

• Verify eligibility for coverage options and examine healthcare alternatives.

• Devise innovative solutions to address consumer challenges.

• Identify, evaluate, and resolve issues promptly.

• Exhibit adaptability and embrace updates to projects or programs.

• Consistently embody corporate values in all interactions.

• Engage in self-directed study, training sessions, and assessments.

• Comply with established communication protocols.

• Enter customer data accurately into the database.

• Carry out various administrative tasks as assigned.

⛳️ Requirements

• Must have full availability from Monday to Friday during shifts that range between 7:45 am and 10:00 pm.

• Comprehensive self-study, training, and examinations are mandatory.

• Advancement through training and certifications is contingent upon successfully passing required assessments.

• Must adhere to regulated communication guidelines across all platforms.

• Ability to interpret and comply with established procedures and policies.

🏝️ Benefits

• Equipment provided for your use.

• Medical, dental, and vision insurance coverage.

• Options for Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with options for pre-tax and Roth post-tax contributions.

• Life insurance options (Voluntary Life & AD&D for both the employee and dependents).

• Short-term and long-term disability coverage.

• Health Spending Account (HSA) available.

• Transportation benefits offered.

• Employee Assistance Program accessible.

• Paid Time Off/Leave options including vacation and sick leave.