Customer Support Representative, Streaming Services

This is a fully remote position, open to applicants in Egypt, +1 more country.

📋 Description

• Assist customers of a worldwide streaming media and entertainment company.

• Foster strong relationships with callers while helping with movies, TV shows, and animated content.

• Deliver customer service and technical assistance.

• Diagnose issues with streaming services on mobile devices, smart TVs, and various other platforms.

• Utilize multiple applications at once.

• Operate remotely from home using equipment provided by the employer.

⛳️ Requirements

• Background in customer service or a contact center setting.

• Strong desire to deliver an outstanding guest experience.

• Familiarity with streaming services and fundamental troubleshooting techniques.

• Knowledge of streaming services on mobile devices, smart TVs, and similar technology.

• Basic skills in PC keyboarding.

• Proficiency in Microsoft Office (Outlook, Word, Excel).

• Experience in providing technical support.

• Excellent problem-diagnosis and problem-solving abilities.

• Ability to multitask and navigate several applications simultaneously.

• Experience with CRM applications is preferred.

• Internet access with upload speeds of at least 2 Mbps and download speeds of 10 Mbps or higher for remote work.

🏝️ Benefits

• Incentives for pay.

• Monthly recognition and rewards programs.

• Medical, dental, and vision coverage.

• Exciting vacation perks.

• Global Flexible Benefits Policy.

• Opportunities for internal promotions.

• Employee Assistance Program and Health and Wellness initiatives.

• Dedicated personal trainer for Sutherland employees.

• Equipment provided by the employer.