Customer Support / Success Professional

This is a fully remote position, open to applicants in United States, +2 more countries.

📋 Description

• Evaluate, analyze, and deliver structured feedback on documents specific to the domain.

• Maintain the quality, accuracy, and relevance of documentation.

• Apply domain knowledge and analytical abilities to impactful evaluation projects.

• Engage in projects aimed at training and improving AI systems.

• Collaborate with top-tier researchers.

⛳️ Requirements

• Bachelor's degree (minimum requirement).

• A minimum of 2 years of professional experience in a related field.

• Background in customer support, service delivery, or customer success roles.

• Excellent analytical and written communication skills.

• High proficiency in Excel, PowerPoint, and Word.

• Strong skills in document analysis and review.

• Keen attention to detail and ability to adhere to structured guidelines.

• Must reside in the United States, Europe, UK, or Canada.

• Currently unable to support H1-B or STEM OPT candidates.

🏝️ Benefits

• Fully remote position.

• Flexible working hours that can be managed according to your own schedule.

• Weekly payments through Stripe or Wise based on completed services.

• Project timelines may be adjusted, shortened, or concluded early based on needs and performance.

• Competitive compensation.

• Opportunity to work alongside leading researchers.

• Chance to influence the development of the next generation of AI systems.

• Referral bonuses of up to $640 for each successful referral, with no cap on the number of referrals (certain restrictions may apply).