Customer Support Specialist – Utility Services

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide assistance to renter customers in placing utility orders while explaining the available options.

• Engage with renters via phone, text, and email communications.

• Conduct outgoing calls for follow-ups with renters and occasionally with utility providers.

• Ensure the completion and verification of renter utility orders.

• Offer additional support to clients or team activities as time permits.

• Actively keep team members informed about work progress.

• Utilize proprietary software, CRM systems, and various applications.

⛳️ Requirements

• Available for full-time hours with some weekend shifts.

• Proficient in English.

• Exceptional verbal and written communication abilities.

• Strong listening skills and attention to detail.

• Demonstrated persistence and follow-up capability.

• Ability to maintain confidentiality and manage sensitive information securely.

• Willingness to undergo a standard background check.

• Comfortable with using and learning new technologies.

• Capable of working with multiple applications and windows.

• Highly organized and adept at tracking various tasks in a fast-paced environment.

• Ability to multitask effectively.

• Friendly, approachable, and empathetic demeanor.

• Adaptable to changes in processes and utility options.

• Goal-driven with a competitive spirit.

• Desktop or laptop computer with a dependable internet connection.

• Experience in sales and/or customer service roles involving customer interaction.

🏝️ Benefits

• Potential to earn extra compensation through performance-based commissions.

• Supportive team environment with comprehensive training.

• Opportunities for growth and internal advancement.

• Remote work flexibility.

• Innovative company culture utilizing modern technology.

• Commitment to diversity and inclusion.