Customer Support Specialist, Turkish Market

This is a fully remote position, open to applicants in Turkey, +3 more countries.

📋 Description

• Serve as the primary point of contact for Turkish-speaking customers through phone, email, and chat.

• Deliver precise information and solutions to customer inquiries promptly.

• Actively listen to customer issues and concerns, showcasing empathy and understanding.

• Record customer interactions and feedback in our customer relationship management (CRM) system.

• Work collaboratively with team members and other departments to address complex customer challenges.

• Engage in training and development sessions to improve product knowledge and customer service abilities.

• Maintain a positive and professional attitude when managing customer complaints or difficulties.

⛳️ Requirements

• Proficiency in Turkish and English, both written and spoken.

• Prior experience in customer support or a similar field is advantageous.

• Excellent communication skills, with the ability to express information clearly and effectively.

• Competence in using computer applications and customer service software.

• Capacity to thrive in a fast-paced environment while managing multiple tasks at once.

• Strong problem-solving abilities and a customer-centric approach.

• Willingness to work flexible hours, including weekends and holidays if necessary.

🏝️ Benefits

• Join us on an exciting journey to shape and revolutionize a new brand in the market.

• Kick off your birthday month with a bang! Enjoy a fully paid day off, €100 to make your day special, and heartfelt wishes from your team.

• Receive 100% of your salary for 14 days of sick leave per year.

• Enhance your language skills with our free online English courses.

• Join our complimentary Book Club sessions, available in Russian & English.

• Experience lively virtual team-building activities—because work should be fun!