Customer Support Specialist – Phones, Tickets

This is a fully remote position, open to applicants in Alabama, +13 more states.

📋 Description

• Deliver customer support through phone, email, and ticketing systems for a book publisher.

• Respond to inquiries regarding orders, customizations, and the product's methodologies.

• Assist parents, educators, and school administrators who are unfamiliar with the books and methodologies.

• Handle phone calls during each shift.

• Self-manage a minimum of 10 hours per week.

• Operate within production hours from Monday to Friday, 7:00 am to 3:00 pm Pacific Time.

• Commit to a minimum of 90 days as required.

⛳️ Requirements

• Previous teaching or educational experience is essential.

• Experience in customer service through phone, email, and ticketing systems.

• Willingness to engage in phone calls during every shift.

• Friendly and professional demeanor on the phone.

• Strong grammar, spelling, and writing abilities.

• Capability to adhere to documentation.

• Familiarity with Zendesk and HubSpot is advantageous.

• Access to a dedicated laptop or desktop running Windows 11 or a later version.

• Minimum of 8 GB of RAM.

• Dependable internet connection.

• High-quality headset equipped with a noise-canceling microphone.

• Quiet, distraction-free environment for conducting calls.

• Willingness to install ModSquad security software.

• Two-factor authentication activated on both the device and mobile phone.

🏝️ Benefits

• Flexibility to self-schedule a minimum of 10 hours per week.

• Commitment of 90 days as necessary.

• Primarily remote work setup.

• Opportunities to contribute to projects for major global brands.

• Equal opportunity employer.