Customer Support Specialist, Part-Time, 30 Hours per Week

This is a fully remote position, open to applicants in Germany.

📋 Description

• Address customer inquiries via email concerning products, orders, delivery timelines, and care instructions.

• Handle order processing, returns, and customer complaints.

• Resolve delivery challenges with shipping partners.

• Identify customer-centric and business-appropriate solutions for complaints.

• Oversee messages and comments on Instagram and Facebook.

• Reply to customer reviews on Trustpilot and Amazon.

• Accurately document cases in the system.

• Notify the team of recurring issues.

• Collaborate closely with a small team and management.

⛳️ Requirements

• Proficient in both spoken and written German at a native level.

• English skills are advantageous, as some suppliers communicate in English.

• Strong, friendly, and clear written communication abilities.

• A meticulous, organized, and dependable work ethic.

• Capability to swiftly learn helpdesk software, the Shopify backend, and AI tools like ChatGPT or Gemini.

• Experience in e-commerce is beneficial but not mandatory.

• Consistent availability during mutually agreed-upon core hours.

• Proactivity and the ability to offer suggestions for enhancements.

• Must have a personal laptop or computer, stable internet access, and a quiet workspace; hardware is not supplied.

🏝️ Benefits

• Remote work: Freedom to work from home or any location of your choosing.

• Predictable hours: Fixed core hours established collaboratively.

• 24 days of vacation: Based on a standard five-day workweek.

• Employee discount: Enjoy discounts on our entire product range.

• Short decision-making paths: Benefit from a small team, direct access to management, and the assurance that ideas won’t get lost in committee processes.