Customer Support Specialist – Order & Ticket Support

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee and address overnight email and help-desk inquiries for various supported brands

• Prioritize critical requests, such as cancellations, address modifications, and last-minute order adjustments

• Carry out immediate order cancellations within the Order Management System

• Place temporary holds on orders received late at night to avert premature shipping

• Identify and transfer complex cases to the US team with detailed notes

• Offer live phone assistance during the morning transition period when call volumes are high

⛳️ Requirements

• Proven experience in customer support via email or a ticketing system

• Ability to work independently overnight and make prompt decisions under time constraints

• Excellent written communication skills in English

• Willingness to commit to a fixed schedule during the busy holiday season

• Eagerness to learn the Order Management System and utilize softphone tools

• Previous experience with an OMS or order/fulfillment platform is advantageous but not mandatory

• Background in retail or e-commerce support is beneficial, though not required

• Experience in remote or BPO customer support is a plus but not essential

🏝️ Benefits

• Comprehensive training, including 2–3 weeks of live shadowing during US daytime hours

• Opportunities for learning, mentorship, and ongoing support

• Engaging team-building activities and company-wide celebrations

• Wellness initiatives

• Access to world-class office environments

• Collaboration with international clients and renowned global brands

• Supportive, close-knit team atmosphere

• Continuous opportunities for personal and professional development

• A vibrant and inclusive workplace culture