Customer Support Specialist, Japanese

This is a fully remote position, open to applicants in Japan.

📋 Description

• Interact with clients through email, chat, and contact forms, addressing inquiries, requests, and complaints.

• Craft detailed and informative responses.

• Execute requests following the appropriate manual for each procedure.

• Evaluate new products and features prior to their launch.

• Assess Japanese translations for accuracy.

• Ensure that FAQs and news content are current.

• Refine the chatbot's responses for improved accuracy.

• Notify the Team Leader or the relevant department about issues and errors, such as server downtimes and transaction failures.

• Collaborate with trading platforms and simulate reported issues.

• Transcribe Japanese names into Latin characters.

• Engage with pertinent internal departments through Slack and email.

• Carry out administrative duties, including customer registration and maintaining communication records.

⛳️ Requirements

• Previous experience in a customer service role.

• Native Japanese speaker (N1 level) with excellent written communication abilities.

• Proficient in English at a minimum B2 level.

• Availability to work JST hours (Mon–Fri, 9:00–17:00) on a long-term, fixed schedule.

• Competent in computer use and technical skills.

• Positive attitude and proactive approach.

• Capacity to communicate in a clear, concise, and friendly manner, with empathy toward both clients and colleagues.

• Eagerness to learn and enhance knowledge about trading platforms, including utilizing AI tools for efficiency.

• Excitement to be part of a remote team in a multicultural environment.

🏝️ Benefits

• Opportunity for remote work in a diverse company.

• Consistent, long-term JST working hours (Mon–Fri, 9:00–17:00).