Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee incoming and outgoing customer interactions via phone calls, voicemails, and emails.

• Address inquiries from healthcare providers, sales personnel, and other internal stakeholders.

• Investigate and resolve questions, service challenges, and customer complaints.

• Recognize and escalate high-priority issues when necessary.

• Stay informed about sales policies, organizational structure, territory designations, and sales initiatives.

• Document new processes and identify opportunities for enhancement.

• Provide precise and professional customer service.

• Fulfill necessary training and assessments.

• Adhere to Quality Management System policies and company standards.

• Assist with special projects and process improvements that enhance customer experience and sales strategies.

• Collaborate within the Customer Care Center to support healthcare providers and patients.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is required.

• Minimum of three (3) years of customer service experience.

• At least three (3) years of experience in a sales or customer service setting dedicated to delivering outstanding customer experience.

• Strong verbal and written communication, problem-solving, organizational, and interpersonal skills.

• Ability to work successfully across teams and adapt to shifting priorities.

• Capability to work independently while maintaining adherence to schedules.

• Proficient in using a computer and telephone simultaneously in a customer support context.

• Must be at least 18 years old.

• Authorized to work in the United States without sponsorship.

• Preferred experience in an inbound/outbound contact center within the healthcare sector.

• Preferred experience supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service setting.

• Availability to work Tuesday through Saturday, from 1:30 PM to 10:00 PM.

🏝️ Benefits

• Opportunities for career advancement with a global organization.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan in the upcoming calendar year.

• Excellent retirement savings plan featuring a significant employer contribution.

• Tuition reimbursement available.

• Freedom 2 Save program to assist with student debt.

• FreeU education benefit applicable toward a bachelor's degree.

• Option for remote work arrangements.

• No travel required.