Customer Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist healthcare providers and patients within the Customer Care Center.

• Deliver responsive and professional services via phone, voicemail, and email.

• Collaborate with various teams throughout the Customer Care Center.

• Handle incoming and outgoing customer interactions from providers, sales teams, and other internal stakeholders.

• Investigate and address inquiries, service challenges, and customer grievances.

• Recognize and escalate high-priority issues when necessary.

• Stay updated on sales policies, organizational structures, territory assignments, and sales initiatives.

• Record new procedures and identify opportunities for improvement.

• Provide accurate and professional service while adhering to attendance and scheduling expectations.

• Fulfill required training and assessments.

• Follow Quality Management System policies and company standards.

• Assist with special initiatives and enhance processes that improve customer experience and support sales strategies.

⛳️ Requirements

• High School Diploma or General Education Degree (GED).

• A minimum of three (3) years of customer service experience.

• At least three (3) years of experience in a sales or customer service setting focused on delivering outstanding customer experiences.

• Strong verbal and written communication skills, along with problem-solving, organizational, and interpersonal abilities.

• Capability to work effectively across teams and adapt to shifting priorities.

• Ability to work independently.

• Commitment to maintaining schedule adherence.

• Proficiency in using a computer and telephone simultaneously in a customer support context.

• Must be at least 18 years old.

• Authorization to work in the United States without sponsorship.

• Preferred: Experience in an inbound/outbound contact center within the healthcare sector.

• Preferred: Background in supporting healthcare providers, inside sales teams, or other internal business partners in a high-volume customer service setting.

• Availability to work from Tuesday to Saturday, 1:30 PM to 10:00 PM.

🏝️ Benefits

• Opportunities for career development with a global company.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan.

• Excellent retirement savings plan featuring substantial employer contributions.

• Tuition reimbursement available.

• Freedom 2 Save student debt program.

• FreeU education benefit.

• Equal employment opportunity.